Terms & Conditions

This website is operated by Traversing Africa. Throughout the site, the terms “we”, “us” and “our” refer to Traversing Africa. Traversing Africa offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing travel arrangements from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Deposits

A non-refundable deposit of 25% of the total trip cost is required to confirm your reservations.  Some properties require a higher non-refundable deposit at the time of booking.  By paying a deposit you agree to be bound by these terms and conditions. 

Final Payment

The balance of your trip cost is required 90 days prior to your departure date. Reservations made within 60 days of departure require immediate full payment at the time of booking.

Cancellations

In the event of cancellation at any time, 10% of your trip cost is non-refundable. Cancellation within 6 months of travel will result in a 20% cancellation fee.  Cancellation within 90 days of travel will result in a 25% cancellation fee.  Cancellation within 60 days of travel will result in a 100% cancellation fee.  Additional penalties may apply at peak periods. Traversing Africa reserves the right to make exceptions to these policies, which will be advised at the time of booking and are subject to the cancellation and modification policies of each service supplier.

Changes

For any changes made to a trip after the initial deposit has been paid, we reserves the right to charge a CAD$100 fee per change.

Travel Insurance

We highly recommend that you purchase comprehensive accident, medical, baggage and trip cancellation insurance when you make your trip deposit; please contact us for a quote. Please be advised that if you decline to purchase Trip Insurance, we will not be held responsible for any financial disappointment caused by reasons beyond our control.

Airline Tickets

Airline tickets are either non-refundable or have substantial change/cancellation penalties. Please check that the names that are to appear on your air tickets coincide with the names on your passports.  We will not be held responsible for incorrect names on tickets, and/or any fees associated with correcting them.

Travel Documentation

All travelers are required to have a valid passport from their country of citizenship with an expiration date of at least 6 months from date of return from your trip.

Advance visas may be required for certain countries and travelers with certain passports;

Any minors traveling must have notarized permission from both parents; if traveling with one parent, FFthen notarized permission from the parent who is not traveling.

Exclusions

Any travel arrangements booked by us do not include gratuities, airfares, porterage, meals, drinks, laundry service and any items of a personal nature unless otherwise specified.

Visa fees are not included and are the responsibility of the traveler to apply for and obtain.

Changes To This Privacy Policy

Respect of your privacy is of utmost importance to us.Traversing Africa will never sell the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and us remains confidential. However for the purposes of reserving your trip and processing any transactions related thereto, we do require certain basic personal information. When you reserve or purchase travel services, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Traversing Africa makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, we may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

All rates are quoted in Canadian dollars unless specified otherwise, and are subject to change.  For Ontario residents, in accordance with TICO regulations, if there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, you have the right to cancel and receive a full refund. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

Website

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Certain content, products and services available via traversingafrica.com may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information is inaccurate at any time without prior notice.

We undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law. No specified update or refresh date applied  should be taken to indicate that all information has been modified or updated.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Traversing Africa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Traversing Africa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Us

If you have any questions about this Terms & Conditions, please contact us:

  • By email: info@traversingafrica.com
  • By visiting this page on our website: www.traversingafrica.com/contact
  • By phone number: 6479240674
  • By mail: 25 Prince Patrick Ave, Richmond Hill, Ontario, Canada L4B 4T3

© Traversing Africa 2019, 55 York Street #1103, Toronto, Ontario M5J 1R7 (416) 367-8264 ext. 2439. TICO Reg #50021282